T-Mobile HotSpot @Home

August 15th, 2007 | by Damon Brown




Average user rating from 4 users

1-4 of 4 User Reviews

Tmobile has Terrible service

by Trace on Sep 24th, 2008 at 9:33 PM:

I had a problem with the router they gave me. I didn't have a phone at home as a result for over 2 weeks. I called several times at their technical support and I had to be on-hold for 2-3 hours at a time! I already spent over 30 hours trying to resolve this. This is the most terrible service I have ever encountered. The concept is good but Tmobile's execution sucks.

Deserves a zero, but gets a...

by Julian on Feb 26th, 2008 at 12:16 PM:

If you're a masochist this is your service. If you're a sadist as well get it for your family. 6 months with it and it has never worked reliably, and it's getting worse lately. Calls made while on Wi-Fi are constantly dropped. Hours with tech, firmware updates, power cycles, moving routers, changing router channels, changing SIM cards and two phone exchanges...they have a "known issue" and it's not my individual setup/circumstance. Beyond dumb, it's criminal that they continue to market this. One giant leap backwards for cell phone usability.

Don't waste your time or money!

by Bill G on Dec 8th, 2007 at 9:01 PM:

Totally unreliable, constant network blackouts on the West coast, no customer service support. They pitch as a one phone solution, but it has left us with no phone service whatsoever on several occasions. I have to go 1 mile down the road to get a cell signal only to be told by a customer service recording that their call volume is too high and that they can't take my call.

Definitely not recommended.

It sux! Do not buy!

by Jeff on Sep 10th, 2007 at 11:10 PM:

It would be a great service...if it worked! My phone would initially connect to Wi-Fi, but once I left the house it would never reconnect! Customer service was useless.

1-4 of 4 User Reviews

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