Logitech Harmony 1000 User Reviews May 8th, 2007 | by Jason Tomczak
Video Review
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Average user rating from 11 users |
Worst Support Ever
by Hermeet on Jun 24th, 2009 at 11:31 AM:
I have bought a lot of things in life but this takes the top list of them all. I bought a remote and tried to get technical support. They refused to give me support stating that its over 90 days etc and I explained I just got the remote. However in there system someone must have registered the product in 2007 and returned the remote and they can't see who that was etc and I am to pay for the inconvenience. They want me to return the remote rather than fix this silly bug in there system.
It's stupid and silly.
I will never buy a Logitech product as they are foolish in my opinion.
Harmony 1000
by Phil on Jun 12th, 2009 at 8:58 PM:
First off, great concept. Very easy to use.
VERY POOR customer service for $500 remote, online activation and update process can wreck your remotes settings, slow response time, poor battery life, must look at screen to operate, tech support is limited to 90 day phone support followed by online email and forum support which is all but useless not to mention frustrating.
I've trying to get my Harmony 1000 repaired for almost a year. The last time I spoke to customer service I specifically said that I would be happy to pay to have the reemote repaired if they'd provide me with an RMA. It's now been 2 weeks and I still haven't received a response. I believe that Logitech doesn't want to repair these remotes and would prefer that you simply purchase another one. I will but it sure as hell will not be a Logitech Harmony.
Excellent universal remote.
by Donna on May 26th, 2008 at 8:14 PM:
Although pricey, the remote fulfilled my expectations. It took a little time to get all the activities set up and tested, but once I was done, it worked beautifully. My husband is technically challenged and he loves it! The help option is especially useful. The unit locked up on me twice, but Logitech support was very helpful. Have had it over a year. Logitech did an excellent job with this device.
Expansion options
by Juan Jose and Medina Olarte on Mar 6th, 2008 at 11:45 AM:
I want to know if the harmony allows create new icon menu options?
Respect to development kits, is java compatible? (Or similar technology)
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Good but not great
by LiNE ERROR on Oct 12th, 2009 at 11:02 AM:
Also, a 15 device limit is far too few for a device with these abilities.
My rack alone has 13 devices, now take into account the three TVs across the house, the climate control, security, etc... have 21 devices I would like to control, but don't have the ability to.