Digital Trends

We all know how the famous song about Satisfaction, and as consumers, we all sometimes find ourselves searching for anybody who will listen to our problem, hoping to get some satisfaction with a product or service. Satisfaction (the web site) is hoping to provide some satisfaction to consumers with its recently unveiled web service, and its best to start by letting them explain what it is:

"Satisfaction is a people-powered customer service for everything. It's a Web service that uses "community-sourcing" to provide better support for products and services, with or without company involvement. Satisfaction's open discussion-based system allows companies, their customers and partners to work together to answer questions, identify problems and bugs, share great ideas for how to make products better, and connect in unexpected ways."

Simplifying a bit, Satisfaction provides a one-stop-shop for customer support. The twist isn't necessarily that support is provided by other users, that's been done for years in online forums, but with Satisfaction, a company or company representative need not even show up, users can help each other out all they want, like Satisfaction says, with or without the company.